CandleKeep

Terms of Service

Last updated: April 2026

1. Acceptance of Terms

CandleKeep is operated by Sahar Carmel as a sole proprietorship based in Israel. By accessing or using CandleKeep, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the service.

2. Description of Service

CandleKeep is an AI-powered knowledge library that lets you upload, organize, and share documents. The service is accessible via our web application, command-line interface (CLI), and API.

3. User Accounts

When creating and maintaining an account, you agree to:

  • Provide accurate and complete information
  • Keep your login credentials secure and confidential
  • Maintain only one account per person
  • Be at least 16 years of age
  • Accept responsibility for all activity that occurs under your account

4. Acceptable Use

You agree not to:

  • Upload or distribute illegal content
  • Upload content for which you do not hold the copyright or have explicit permission from the copyright holder
  • Use the service to distribute copyrighted material to others without authorization
  • Circumvent or remove digital rights management (DRM) protections
  • Upload malware, viruses, or other harmful code
  • Scrape or use automated access methods except via the official API and CLI
  • Reverse engineer any part of the service
  • Interfere with or disrupt the service or its infrastructure
  • Impersonate another person or entity
  • Share your account credentials with others

5. Content Ownership & User Warranties

You retain all intellectual property rights to the content you upload to CandleKeep. We do not claim ownership of your content. By using the service, you grant CandleKeep a limited license to store, process, and display your content solely for the purpose of providing the service.

If you publish items to the CandleKeep Marketplace, you grant CandleKeep an additional distribution license for those published items.

CandleKeep retains all intellectual property rights to the platform itself, including its code, design, and brand.

By uploading content to CandleKeep, you represent and warrant that:

  • You own the content or have obtained permission from the copyright holder to use it
  • The content does not infringe any third party's intellectual property rights
  • You have the legal right to use the content in connection with the service

You are solely responsible for the legality of content you upload. CandleKeep does not pre-screen uploads for copyright compliance.

6. Copyright Infringement & DMCA

CandleKeep respects intellectual property rights and expects its users to do the same. We comply with the Digital Millennium Copyright Act (DMCA) and respond to valid notices of alleged copyright infringement.

Designated Agent

If you believe content on CandleKeep infringes your copyright, send a written notice to our designated DMCA agent:

Takedown Notice Requirements

A valid DMCA takedown notice must include:

  • Identification of the copyrighted work claimed to be infringed
  • Identification of the material on CandleKeep that is claimed to be infringing, with enough detail to locate it
  • Your contact information (name, address, phone number, email)
  • A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law
  • A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner
  • Your physical or electronic signature

Counter-Notice

If you believe your content was wrongly removed in response to a DMCA notice, you may submit a counter-notice to our designated agent. Your counter-notice must include your contact information, identification of the removed material, a statement under penalty of perjury that you believe the material was removed by mistake or misidentification, and your consent to the jurisdiction of the federal court in your district. We will restore access to the material within 10 to 14 business days after receiving a valid counter-notice, unless the copyright holder files a court action.

Repeat Infringer Policy

CandleKeep will terminate the accounts of users who are determined to be repeat copyright infringers. We consider a user a repeat infringer if we receive multiple valid DMCA takedown notices regarding content on their account, or if we identify a pattern of uploading infringing material. Account termination under this policy is at CandleKeep's sole discretion.

Content Removal

CandleKeep may remove or disable access to content in response to valid DMCA notices without prior notice to the uploader and without liability.

7. Service Availability

We strive to maintain high availability but provide the service on a best-effort basis. No service-level agreement (SLA) is offered at this stage. We will provide reasonable notice for planned maintenance and may modify or discontinue features with notice. CandleKeep is not liable for any downtime or service interruptions.

8. Disclaimer of Warranties

The service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the maximum extent permitted by applicable law, CandleKeep's total liability is limited to the fees you have paid in the 12 months preceding the claim. CandleKeep is not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, revenue, or profits. Nothing in these terms limits liability for fraud, gross negligence, willful misconduct, or liability that cannot be limited by applicable law.

10. Indemnification

You agree to indemnify and hold harmless CandleKeep, its officers, and employees from any claims, damages, or expenses arising from your use of the service, violation of these terms, or infringement of any third-party rights through content you upload. This indemnification does not apply to claims arising from CandleKeep's negligence, willful misconduct, or breach of these terms.

11. Termination

Either party may terminate this agreement at any time. We reserve the right to suspend or terminate accounts that violate these terms. Upon termination, your data will be handled in accordance with our data retention policy. When you delete your account, your documents are removed from storage and your personal data is deleted from our database. Anonymized analytics records (e.g., aggregated usage data) may persist. We recommend downloading any documents you wish to keep before deleting your account, as they will be permanently removed.

12. Force Majeure

CandleKeep shall not be liable for any failure or delay in performing obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet or infrastructure failures, or cyberattacks.

13. Governing Law

These terms are governed by and construed in accordance with the laws of the State of Israel. Before initiating any legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days. Any disputes that cannot be resolved through negotiation shall be resolved in the courts of Tel Aviv-Jaffa. This clause does not limit the rights of consumers in the EU or other jurisdictions where mandatory local laws provide the right to bring proceedings in local courts.

14. Changes to Terms

We may update these Terms of Service from time to time. We will provide at least 30 days' notice of material changes via email. For material changes that affect your rights, we will ask for your explicit agreement. Your continued use of the service after the notice period constitutes acceptance of non-material updates.

15. Contact

For questions about these terms, contact us at [email protected].